Privacy Policy

Last updated: 12th November 2025

At MemoryBookmarks.com, we are committed to protecting your privacy and handling your personal information with care, dignity, and respect. This policy explains how we collect, use, and safeguard your data in compliance with GDPR and Irish data protection law.

By using this website, you agree to the practices described below.

What Information We Collect

We collect personal information necessary to process your order and provide our services, including:

Personal details

  • Name

  • Email address

  • Postal address

  • Contact information

Order content

  • Details provided for personalisation (names, dates, messages, locations)

  • Photographs or files you upload

Technical

  • IP address & browser info (for site security & analytics)

  • Cookies for site functionality (see cookie notice)

Payment

  • Payment information is handled securely by our payment provider (we do not store full card details)

How We Use Your Information

We use your information to:

  • Process and fulfil your order

  • Personalise your memorial product

  • Send proofs and communicate about your order

  • Provide customer support

  • Maintain business records for legal & tax purposes

  • Improve website functionality and user experience

We do not sell or share your data for marketing purposes.

Photos & Personal Tribute Content

We understand that memorial content is sensitive.

Photos, names, dates, prayers, and messages you upload are used solely to create your order and are treated with care and confidentiality.

We will never use your images or tribute text for marketing unless you provide clear written consent.

Legal Basis for Data Processing (GDPR)

We process personal data on the following legal bases:

  • Contractual necessity: to fulfil your order

  • Legitimate interest: customer service, security, record-keeping

  • Consent: where applicable (e.g., marketing opt-in)

Data Storage & Security

  • Your data is stored securely and only for as long as necessary to fulfil your order and meet legal obligations.

  • We use secure systems and encrypted payment gateways to protect your information.

Sharing Your Data

We only share information with trusted third-parties necessary to operate the business, such as:

  • Payment processors

  • Printing / fulfilment services (if used)

  • Delivery couriers

  • Website hosting & email service providers

These third parties only receive the minimum information required to perform their service and must protect your data.

How Long We Keep Your Data

  • Order data: retained for legal record-keeping (typically 6 years for accounting compliance)

  • Uploaded images/content: stored only as long as needed to fulfil your order, unless you request otherwise

You may request deletion of your files after fulfilling your order.

Your Rights

You have the right to:

  • Access your personal data

  • Request corrections to your data

  • Request deletion (where legally permitted)

  • Withdraw consent for future communications

  • Object to certain processing activities

To make a request, contact us at:

info@memorybookmarks.com

We will respond within 30 days.

Cookies

This website uses cookies for:

  • Basic functionality (e.g., website operation)

  • Analytics to improve site performance

  • Secure checkout & fraud prevention

You can disable cookies in your browser settings, however some features may not function properly.

Children’s Data

This website is not intended for children under 16.

We do not knowingly collect data from minors.

Changes to This Policy

We may update this policy from time to time.

The latest version will always be posted on this page.

Contact Us

If you have any questions about this policy or how your data is handled, please contact us:

info@memorybookmarks.com

Based in Wexford, Ireland